Business Operations & Strategy Manager (Remote)

Operations · San Francisco, California
Department Operations
Employment Type Full-Time
Minimum Experience Mid-level
Compensation 130,000 to 160,000

Strategy Consultant, Corporate Strategy, Business Operations Manager, Operations and Strategy Manager


About ChargeLab: 

Over the next decade, there will be a massive shift to electric vehicles, with the majority of North American vehicle sales expected to be EVs by 2030. ChargeLab is a fast-growing software company building the EV charging infrastructure of the future with solutions that power networks of charging stations across the world. 

If you are looking to solve one of today’s most complex challenges, see the results of your work supporting thousands of EV charging stations and make a positive impact on the world, join us!

About the role:

The Business Operations & Strategy Manager will be expected to perform a combination of day-to-day “in the trenches”  activities as well as execute high-level strategic analyses and program development. Some of the duties they will be expected to carry out include a varied selection of duties outlined in the responsibilities and duties provided. 

This role is for someone with a “can-do” attitude and enjoys the challenge of bringing order to chaos. Expect to be challenged, but be ready to have some fun and laugh along the way.

What ChargeLab will offer you:

  • Managers that are committed to promoting your career growth
  • Getting involved with the new booming EV industry, do something that has a real life impact
  • A flexible work environment (remote or hybrid (GTA) choose what works best for YOU!)
  • Solid health benefits plan
  • A super fun team to be part of, full of smart professionals to collaborate with and learn from

Business Operations & Strategy Manager responsibilities:

  • Manage OEM relationships and Hardware Inventory
    • Execute Procurement of hardware including negotiation of pricing, logistics terms and warehousing 
    • Manage the Warehouse Vendors to ensure inventory is managed onsite effectively and pricing reflects all activities performed at the lowest possible cost
    • Manage Pricing and and ensure the Master SKU List is updated in a timely manner such that it is current and complete 
  • Develop and execute an Operations and Maintenance (O&M) program reflective of ChargeLab’s GTM strategy
    • O&M providers are vetted and their details are documented in a centralized location accessible to the Sales, CSMs and any other relevant teams
    • O&M providers coverage aligns with the locations and needs of customers 
    • Any contractual O&M coverage with customers is executed within SLAs
    • This includes creating a list of known and approved installers
  • Maintain and curate a list of government grants, Carbon credit and tax incentive programs our regional partners should be enrolled in
  • Own 3PL relationship, and negotiate for best pricing 
  • Negotiate and Manage the ChargeLab’s Connectivity 
    • Ensure there is adequate coverage for ALL customers
    • Deals have been negotiated with connectivity suppliers (Rogers, Holograms, Twilio, others) that maximize coverage and usages but minimize cost to ChargeLab
  • Forecast inventory needs so that ChargeLab can stay on top of inventory without overspending and partner with Engineering and Product teams to ensure inventory matches GTM strategy 
  • Work closely with the Customer Success Team and ensure partners, resellers, ELAs, and distributors are having success with hardware
  • Occasional travel required to meet with vendors and execution of Quarterly Business Reviews 
  • Work closely with Controller and CEO on the execution of analyses related to pricing, margin analysis, market sizing and a number of other strategy-related activities

The ideal candidate will have:

  • Strong cross-functional project managements skills
    • Excellent communication (verbal and written) and interpersonal skills
    • Ability to negotiate and resolve conflicts
    • Capable to build commitment within the team
  • A continuous commitment to customer excellence and comfort to continuously grow professionally in an environment that is rapidly evolving
  • An ability to think strategically with strong quantitative and qualitative analytical skills
  • A keen eye for detail, while thriving in a fast paced environment
  • Structural thinking abilities and adaptability skills


  • University degree (or equivalent)
  • Previous experience configuring hardware and software or willingness to learn
  • Experience in developing excel models 
  • Management of vendor relationships and strategic sourcing principles 
  • Passionate about our goal of building out EV Infrastructure for the world
  • Previous experiencing with EVs preferred 
  • Experience with procurement, business operations, supply chain and SAAS an asset
  • Consulting, Start-up and Tech experience an asset
  • MBA an asset

We do appreciate your time and effort in applying for this position. We are committed to responding within seven business days. The interview process is very straightforward and the team is hard-working but fun. Looking forward to having you on board.

Thank You

Your application was submitted successfully.

  • Location
    San Francisco, California
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    130,000 to 160,000